OUR PROCESS

WHAT TO EXPECT

What is your installation process?

Our crew will arrive at your home on the day of installation. They will tarp off all the bushes and plants to ensure they are not damaged. All existing shingles and roofing materials will be removed including the felt to expose the wood decking. Once everything is removed, the decking will be thoroughly inspected for any rotting. All rotted decking will be replaced. The next step is to lay down the felt underlayment over the entire roof surface. Proper flashing is installed accordingly, and finally shingles begin being installed.

Additionally, if Ridge Vent is being installed for the first time, the ridge will be cut to the correct specification and the ridge vent system will be installed with matching ridge cap to the shingle color selected. The last step is to caulk all roof penetrations and perform a final inspection to ensure all work has been completed. We complete the job with a thorough cleaning of the premises.

Typically, the day following your installation your Sales Representative will meet with you to do walkaround inspection with you to answer any questions and to ensure your roof replacement was completed to your satisfaction. Also, we will confirm everything has been cleaned up properly. In most cases, we will finish a house in 1 day, but please block off 2 days to allows the opportunity to complete a proper installation of your new roof.

Home roofing repair

My roof installation is scheduled for a certain calendar date, but what if it rains a few days before my scheduled installation?

If there is inclement weather leading up to your roof installation, our entire install schedule will move accordingly. Ultimately, you will remain in the original order, your installation schedule will only move based on the lost number production days.

TRiO installed my new roof last week and it appears to be very wavy?

It takes time for the adhesive strips on the undersides of the shingles to adhere permanently, allowing the shingles to lay flat. This takes several weeks in the summer with 90 degree temperature and in the winter it can take anywhere from 4-8 weeks due to significantly cooler.

HOW TO PREPARE FOR ROOF REPLACEMENT PROJECT

  • Step 1

    Remove all fragile items including but not limited to the following: light fixtures, mirrors, pictures, figurines and any other fragile items from walls, ceiling and shelves. These items can fall if not firmly attached. We suggest you check to make sure that they are securely attached. If in doubt, take them down. Small cracks or crow’s feet may appear in older plaster and sometimes small particles of the acoustical will fall. TRiO Roofing & Construction cannot be held liable for these items as a result of re-roofing.

  • Step 2

    Remove All Important items from around the perimeter of the house that could be hit by falling roofing debris, such as cars, boats, furniture, barbecues, plants, sculptures, etc. TRiO Roofing & Construction cannot assume responsibility if these items are damaged.

  • Step 3

    Please be prepared for significant and continuous Noise! There will be constant hammering on your roof for up to 2 days, depending upon the size of your roof. You may wish to plan time away from your home on these days.

  • Step 4

    Please park your cars on the street for the period of time between delivery of materials and completion of your roof. Our vendors must deliver your shingles using large trucks, and TRiO Roofing & Construction must use our large work trucks during this time.

  • Step 5

    Please keep children and pets away from the work area until our crews are finished cleaning-up after your roof installation is fully completed!

  • Step 6

    Be prepared for a messy attic. Please cover everything in your attic, especially under the ridge line, with a plastic sheet or old blankets, etc. We can cover your valuables for a small fee of $150. TRiO Roofing & Construction cannot be held responsible for damaged to items left in the attic as a result of re-roofing.

  • Step 7

    Be prepared, you may lose service during your roof installation if you have satellite TV. We must remove and replace the satellite dish during the installation of your new roof. We have a signal finder to make sure we put your dish back in its proper position. On the rare occasion we unable to locate the signal, we will cover the cost of the service call to your satellite provider to reestablish the signal.

  • Step 8

    Cleaning will be done by our crews during and after your roof installation. We utilize the most up to date cleaning equipment, such as rolling magnets, pin magnets and metal detectors in our best effort to keep you safe. Nonetheless, please be advised some stubborn nails may remain hidden in brush and grass around the house after our final cleanup process is complete.

  • Step 9

    Driveway Reminders. Your driveway is where our vendors must deliver materials for your new roof. From time to time, there may be tire marks on your driveway from the forklift used during delivery. Most of the time a quick spray from a garden hose or a light rain will wash away the tire marks. On extremely rare occasions, a driveway may crack under the weight of materials and work trucks. Please be advised, TRiO Roofing & Construction cannot be held responsible for these damages to your driveway as a result of your re-roofing project.

  • Step 10

    Extra Material. TRiO Roofing & Construction will send slightly more material than is noted on your contract or scope of work. Our goal is to ensure we can complete your project in a timely manner. Any material left at the end of the project is property of TRiO Roofing & Construction and will be picked up within (3) business days after your installation is completed.

PAYMENT TERMS, INVOICING and WARRANTIES

Payment terms are as follows: TRiO Roofing & Construction will never ask for any money up front. The day that your roof is being installed is the day that you give us the first installment check. When you receive your second check from your insurance company, please contact your TRiO Roofing & Construction sales rep, and arrange for us to pick up the second installment check.

Invoicing procedures are as follows: Upon completion of your roof, TRiO Roofing & Construction will provide a complete invoice to your insurance company, which will serve as a “certificate of completion”, and allow your insurance company to release the recoverable depreciation, or second installment check, to you directly. Upon final payment, a receipt and your warrantees will be sent to you by mail within ten days of completion. If payment in full is not made within 30 days of completion, a 2.5% penalty will apply per month until the balance is fully paid. A lien may also be filed against your property in the event of nonpayment, as a protection to TRiO Roofing & Construction.

Warranty procedures are as follows: your new roof will be covered by 2 warrantees. The first is our workmanship warranty. It covers workmanship, labor, and installation issues on all parts of your roof that we work on. Our workmanship warranty is 15 years.
The second warranty is the manufacturer’s warranty: This warranty is issued by the shingle manufacturer and covers the materials that were used to install your roof. These warranties vary based on the products that you choose.

Please note, both warranties will be provided to you by mail and in writing upon the completion of your roof. However, they will not go into effect until your account is paid in full.

INSURANCE COMPANY PAYMENTS

If you carry a “replacement cost” policy, which is the most common homeowner policy issued, then your insurance company will pay for the full replacement cost of your roof minus your policy’s deductible.

This type of policy will generally pay two installments for a new roof. The first installment check should be sent to the policyholder as soon as the adjuster has completed the damage assessment. The second installment is generally 10-40% of the total settlement and is held back until repairs are completed. This second check, usually referred to as “recoverable depreciation”, will be sent to the homeowner when the insurance company receives notification in the form of an invoice for payment, which TRiO Roofing & Construction will submit directly to your insurance company accordingly.

It is important to remember the settlement is based on the cost to repair the roof with materials of “like kind and quality”. Sometimes there are discrepancies in the adjustment in cost ($), size of the roof (squares), or scope of damage between the homeowner, the roofer, and the insurance company. If this is the case, TRiO Roofing & Construction has the experience necessary to resolve these issues directly with your insurance adjuster. We would like to make the process as smooth as possible for all involved.

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