OUR PROCESS
WHAT TO EXPECT
What is your installation process?
Additionally, if Ridge Vent is being installed for the first time, the ridge will be cut to the correct specification and the ridge vent system will be installed with matching ridge cap to the shingle color selected. The last step is to caulk all roof penetrations and perform a final inspection to ensure all work has been completed. We complete the job with a thorough cleaning of the premises.
Typically, the day following your installation your Sales Representative will meet with you to do walkaround inspection with you to answer any questions and to ensure your roof replacement was completed to your satisfaction. Also, we will confirm everything has been cleaned up properly. In most cases, we will finish a house in 1 day, but please block off 2 days to allows the opportunity to complete a proper installation of your new roof.


My roof installation is scheduled for a certain calendar date, but what if it rains a few days before my scheduled installation?

TRiO installed my new roof last week and it appears to be very wavy?
HOW TO PREPARE FOR ROOF REPLACEMENT PROJECT
Step 1
Remove all fragile items including but not limited to the following: light fixtures, mirrors, pictures, figurines and any other fragile items from walls, ceiling and shelves. These items can fall if not firmly attached. We suggest you check to make sure that they are securely attached. If in doubt, take them down. Small cracks or crow’s feet may appear in older plaster and sometimes small particles of the acoustical will fall. TRiO Roofing & Construction cannot be held liable for these items as a result of re-roofing.
Step 6
Be prepared for a messy attic. Please cover everything in your attic, especially under the ridge line, with a plastic sheet or old blankets, etc. We can cover your valuables for a small fee of $150. TRiO Roofing & Construction cannot be held responsible for damaged to items left in the attic as a result of re-roofing.
Step 7
Be prepared, you may lose service during your roof installation if you have satellite TV. We must remove and replace the satellite dish during the installation of your new roof. We have a signal finder to make sure we put your dish back in its proper position. On the rare occasion we unable to locate the signal, we will cover the cost of the service call to your satellite provider to reestablish the signal.
Step 8
Cleaning will be done by our crews during and after your roof installation. We utilize the most up to date cleaning equipment, such as rolling magnets, pin magnets and metal detectors in our best effort to keep you safe. Nonetheless, please be advised some stubborn nails may remain hidden in brush and grass around the house after our final cleanup process is complete.
Step 9
Driveway Reminders. Your driveway is where our vendors must deliver materials for your new roof. From time to time, there may be tire marks on your driveway from the forklift used during delivery. Most of the time a quick spray from a garden hose or a light rain will wash away the tire marks. On extremely rare occasions, a driveway may crack under the weight of materials and work trucks. Please be advised, TRiO Roofing & Construction cannot be held responsible for these damages to your driveway as a result of your re-roofing project.
Step 10
Extra Material. TRiO Roofing & Construction will send slightly more material than is noted on your contract or scope of work. Our goal is to ensure we can complete your project in a timely manner. Any material left at the end of the project is property of TRiO Roofing & Construction and will be picked up within (3) business days after your installation is completed.
PAYMENT TERMS, INVOICING and WARRANTIES
Payment terms are as follows: TRiO Roofing & Construction will never ask for any money up front. The day that your roof is being installed is the day that you give us the first installment check. When you receive your second check from your insurance company, please contact your TRiO Roofing & Construction sales rep, and arrange for us to pick up the second installment check.
Invoicing procedures are as follows: Upon completion of your roof, TRiO Roofing & Construction will provide a complete invoice to your insurance company, which will serve as a “certificate of completion”, and allow your insurance company to release the recoverable depreciation, or second installment check, to you directly. Upon final payment, a receipt and your warrantees will be sent to you by mail within ten days of completion. If payment in full is not made within 30 days of completion, a 2.5% penalty will apply per month until the balance is fully paid. A lien may also be filed against your property in the event of nonpayment, as a protection to TRiO Roofing & Construction.
Warranty procedures are as follows: your new roof will be covered by 2 warrantees. The first is our workmanship warranty. It covers workmanship, labor, and installation issues on all parts of your roof that we work on. Our workmanship warranty is 15 years.
The second warranty is the manufacturer’s warranty: This warranty is issued by the shingle manufacturer and covers the materials that were used to install your roof. These warranties vary based on the products that you choose.
Please note, both warranties will be provided to you by mail and in writing upon the completion of your roof. However, they will not go into effect until your account is paid in full.
INSURANCE COMPANY PAYMENTS
If you carry a “replacement cost” policy, which is the most common homeowner policy issued, then your insurance company will pay for the full replacement cost of your roof minus your policy’s deductible.
This type of policy will generally pay two installments for a new roof. The first installment check should be sent to the policyholder as soon as the adjuster has completed the damage assessment. The second installment is generally 10-40% of the total settlement and is held back until repairs are completed. This second check, usually referred to as “recoverable depreciation”, will be sent to the homeowner when the insurance company receives notification in the form of an invoice for payment, which TRiO Roofing & Construction will submit directly to your insurance company accordingly.
It is important to remember the settlement is based on the cost to repair the roof with materials of “like kind and quality”. Sometimes there are discrepancies in the adjustment in cost ($), size of the roof (squares), or scope of damage between the homeowner, the roofer, and the insurance company. If this is the case, TRiO Roofing & Construction has the experience necessary to resolve these issues directly with your insurance adjuster. We would like to make the process as smooth as possible for all involved.